Frequently Asked Questions
Everything you need to know about shopping for your stylish companion at Riley's Pets.
How do I choose the correct size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.
What is your return policy for pet apparel?
We offer a 30-day return policy for all unworn items in their original packaging. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your pet's new outfit for a special occasion.
Are your materials safe and durable for active pets?
Absolutely. We use high-quality, non-toxic fabrics designed to withstand play and movement. Our premium collections feature reinforced stitching to ensure longevity even for the most active dogs and cats.
Do you offer international shipping?
Yes, Riley's Pets ships worldwide. Please note that international delivery times vary by location and may be subject to local customs duties or taxes.
Can I wash the clothing in a washing machine?
Most of our items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the shape and integrity of the fashion fabrics. Please check the care label on each specific garment.